General Questions
1. What types of reptiles do you sell?
We offer a variety of reptiles including snakes, lizards, turtles, and amphibians. Each reptile is carefully selected for health and quality.
2. Where do your reptiles come from?
Our reptiles come from trusted breeders and suppliers who adhere to strict ethical and health standards.
Ordering and Payment
3. How do I place an order?
To place an order, browse our selection, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
4. What payment methods do you accept?
Zelle, Apple Pay, Cashapp, PayPal, Venmo and Bitcoin.
5. Can I cancel or change my order?
Yes, contact us within 24 hours of placing your order to make changes or cancel. Email us at …
Shipping
6. How do you ship reptiles?
We ship reptiles using trusted carriers like FedEx and UPS. Reptiles are packaged in insulated boxes with heat or cold packs as needed.
7. How long does shipping take?
Standard shipping takes 2-5 business days, while express shipping takes 1-2 business days. You will receive a tracking number once your order is shipped.
8. Do you ship internationally?
Yes.
Health and Safety
9. What if my reptile arrives sick or injured?
Contact us immediately with photos and a description of the issue. We offer a 7-day health guarantee and will work to resolve the problem.
10. How do you ensure the health of your reptiles?
All reptiles undergo thorough health checks before shipping. They are also properly hydrated and monitored for any signs of illness.
Returns and Refunds
11. What is your return policy?
We accept returns for non-animal products within 14 days of delivery. For live animals, contact us within 7 days if there are any health issues.
12. How do I return an item?
Email us at …. for return authorization and instructions. Items must be returned in their original condition and packaging.
Care and Maintenance
13. What should I feed my reptile?
Each reptile species has specific dietary needs. Refer to our Reptile Care Guides for detailed feeding instructions.
14. How do I set up a habitat for my new reptile?
Check our Habitat Setup Guides for information on creating a suitable environment for your reptile, including temperature, humidity, and lighting requirements.
15. Can I contact you for reptile care advice?
Absolutely! Our team is here to help. Email us at … for any care-related questions.