Shipping & Returns

We DO NOT ship outside the United States unless a customer would like to place a very large wholesale order. Please contact us directly if you are interested in placing a large wholesale order.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

• The Turtle Source ships Turtles and Tortoises during the week Monday-Thursday with the exception of holidays.
• The Turtle Source ships UPS Next Day Air overnight for delivery by 10:30 AM the following day if available in your area.
• Sorry, no second day shipments as for the wellness of the animal, we insist on a single day of travel.
• We Do Not charge for heat packs, cool packs or other required shipping supplies that protect the wellness of your items.
• Someone must be present to receive the package on the first delivery attempt or all guarantees are void.
• Sorry, we do not export, but we do work with several experienced exporters who may purchase from us for export (dealers only).
• Please note that your failure to read our terms and conditions, whether intentional or accidental will under no circumstances be reason to consider them altered or void.
• Prior to receipt of your shipment, please be sure to read the appropriate care sheet for the items ordered.

Returns Policy

We do not accept returns of animals.  Please see our Health Guarantee for more information.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.